RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problem
Display Difficult to Read (1181)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/14/2024 |
Event Type
malfunction
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Manufacturer Narrative
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H10: g - contact office address and phone number: (b)(6).
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Event Description
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Philips received a complaint on the v60 ventilator indicating that the screen became really dark and is hard to read.The device was reported to be outside of use at the time of the reported problem.No patient or user harm reported.The customer informed the remote service engineer (rse) that the device issue occurred while preventative maintenance (pm) was being completed.While checking the device, the customer noticed that there were some tarnished components on the backlight inverter printed circuit board assembly (pcba) showing smoke and burn damage, creating a burning smell.The rse provided the part information for the backlight inverter pbca to order the part.In a good faith effort (gfe) response received from the customer, it was stated that the customer ordered a replacement backlight inverter pcba but chose to return the ordered part and leave the v60 ventilator unrepaired as the liquid crystal display (lcd) would also need to be upgraded to the 2nd generation parts for the new backlight inverter pcba to work.The customer scrapped the device.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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