RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problem
Complete Loss of Power (4015)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/18/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint from the customer, reporting that the v60 ventilator had an ovp (over voltage protection) circuit failed malfunction.The device was in clinical use when the issue occurred.There was no patient or user harm reported.A philips remote service engineer (rse) evaluated the device with the customer and noted that the device displayed the following error codes, "1000 (cbit) vent-inop: 3.3 v supply failed, 1118 (post) 5 v supply failed, and 111b (post) check vent: 35 v supply failed.It was also reported that the device displayed an error code for mc pcba adc (motor control pcba analog to digital converter) failed and ovp circuit failed.As all the error codes were reported at the same time, the issue was determined to be an ovp circuit failure.The customer reported that the power management board was replaced, but the issue was not resolved.The customer then replaced the motor control (mc) board, and the issue was resolved.The customer confirmed that the issue involved the motor control board.The customer was provided with the part number for a replacement.
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Manufacturer Narrative
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H10: g - contact office address and phone number: (b)(6).
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Manufacturer Narrative
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Insufficient information is available to determine the resolution of the event.The customer confirmed that the issue involved the motor control board; however, it could not be confirmed if the customer replaced the part to resolve the issue.Multiple good faith efforts (gfe) were performed for further details regarding the event; however, no response was provided.No further details could be obtained regarding the event.No parts were returned for failure investigation.The complaint will be processed for closure.In the event that parts are returned or if new information is provided, the complaint will be reopened to update the investigation.
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