This document is a preliminary report based on the information currently available, prepared with careful consideration.At this time, there is no evidence indicating that the issue is due to a malfunction of the cefaly product.The device has been returned by the customer and is now on its way to the factory for a thorough investigation.A detailed update will be provided after the device has been closely examined.The customer reported that they discovered the device was melted overnight while charging.Customer said last used the device last week of the incident and at that time the device were fine.
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