RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 |
Device Problem
No Display/Image (1183)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/19/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint on the v60 ventilator indicating that the screen was dim.The device was reported to be outside of use at the time of the reported problem.No patient or user harm reported.The customer informed the remote service engineer (rse) that with the screen settings set to max, the screen was still dim.The customer stated that they have not updated to the 2nd generation liquid crystal display (lcd).The rse provided the customer with the part information for the 2nd generation lcd, 2nd generation lcd cable, 2nd generation user interface (ui) printed circuit board assembly (pcba), lcd to ui pcba cable, 2nd generation lcd tray, and screw pack.This investigation is ongoing.
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Manufacturer Narrative
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Contact information (b)(6).
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Manufacturer Narrative
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Multiple good faith efforts (gfe) were attempted to obtain confirmation of the part order, part replacement, and resolution.No response or further information was received from the customer.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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