This supplemental report is being submitted to provide additional information based on the legal manufacturer's final investigation.The customer's allegation was confirmed.The device evaluation found that the connecting tube was broken.Based on the results of the investigation, a definitive root cause of the reported issue could not be determined.However, it is presumed that external stress was applied to the lock lever of the connecting tube, which broke the lever and the tube was unable to be connected.As a cause of the external stress, the user may have applied force toward incorrect direction.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It was confirmed that the subject item was shipped in accordance with specifications.The event can be detected by conducting the following: preparation and inspection: visually inspect the connecting tube to ensure that there are no cracks, breaks, rips, scratches, attached debris, or other irregularities; move the lock levers of the reprocessor side connector to make sure that they function properly and are not broken.Olympus will continue to monitor field performance for this device.
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