A.1.-a.5.There was no patient involvement.H10: livanova deutschland manufactures the s5 mast roller pump.The incident occurred in saitama, japan.A livanova field service representative was dispatched to the facility to investigate the device and it was discovered that the tube insert of the pump had been misaligned when the power was turned on when the error occurred.The same situation was reproduced by the technician and the internal motor controller error message appeared.Most likely the error occurred due to the tube insert being misaligned, which placed a load on the guide roller.No other problems were found with the pump, and it was resolved without replacement.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
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