It was reported to philips that the efficia dfm100 exhibited a line on the display.Patient involvement is unknown at this time, however, no adverse patient impact or injury was reported by the customer.Additional information has been requested.The efficia dfm100 defibrillator, model# 866199, is substantially similar to the heartstart xl+ defibrillator (model # 861290) and will be reported in the united states under device model # 861290.
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This report is based on information provided by philips remote service representative and has been investigated by the philips complaint handling team.Philips received a complaint on the efficia dfm100 defibrillator indicating that there was a line on the display.A good faith effort was made to obtain additional information associated with this complaint evaluation, but there is no additional information available.The root cause could not be determined at this time.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.Based on the information available and results of additional analysis, no further action is necessary at this time.We are unable to confirm the final disposition of the device because the field representative did not respond to requests for additional information.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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