Philips received a complaint on the v60 ventilator, indicating that the device began to alarm and would not stop.The device was reported to be in use at the time of the reported problem.No patient or user harm reported.The customer informed the remote service engineer (rse) that when the device was plugged into alternating current (ac) power and turned off, both leads on the front bezel are illuminated and solid.When powered on, the device produced a primary alarm failed alarm.The rse reviewed the voltages in the pneumatics screen, and they were all within specification.The rse reviewed the event log and confirmed the occurrence of the primary alarm failed error code and found a power speaker failed error code as well.No other error codes were noted.The rse advised the customer to replace the speaker assembly to correct the device issue.Upon calling the customer back, the rse was informed the customer performed an inspection of the device and they found the wire connecting the speaker assembly to the power management (pm) printed circuit board assembly (pcba) was not secured properly.They requested an onsite visit by a field service engineer (fse) to evaluate the device.On 09-apr-2024, the fse went to the customer site and performed a pre-operational check on the device.The fse confirmed the customer complaint, observing a primary alarm failed alarm occur.The fse confirmed the error code in the device diagnostic report (drpt).The fse then inspected the device and found the speaker connection to the pm pcba disconnected.The fse connected the speaker to the pm pcba and the device then passed a performance verification test (pvt).The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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