Phone number: +(b)(6) b3: date of event is unknown, no information has been provided to date.Device evaluation: visual inspection found the tamper labels are undamaged and the front housing was damaged (upper right edge).Functional testing confirmed the complaint.Investigation found the device is alarming lec 1340 which is an issue with clock battery or the mainboard.Exact root cause could not be established.The service history review identified there was no indication that the complaint was related to a service of the device within the review period as the device has not been serviced in the past 12 months.The error code will be deleted.The customer will receive a cost estimate, if the estimate is accepted, the device will be repaired.
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