B3: date of event is unknown, no information has been provided to date.Device evaluation: one device was returned for investigation.Visual inspection found no physical damage to the device.As a result of checking the error history log, it confirmed that there was a record of occurred error code 1871 during the pump priming on march 3, 2024.The complaint was confirmed.Root cause was attributed to a defective motor; which was replaced.The service history review identified there was no indication that the complaint was related to a service of the device within the review period.
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