Steris has contacted the customer for additional information regarding the reported event.To date, we have not received a response from the customer.A follow-up mdr will be submitted should additional information become available.A steris service technician offered to perform an inspection of the unit; however, the user facility declined and cancelled the service request.The unit was installed in 2010 and is not under steris service agreement for maintenance activities; the user facility is responsible for all maintenance activities.The medivators dsd-201 user manual gives the following instructions to the user, "proper maintenance will ensure effective disinfection and prolong the life of the reprocessor." in addition, it states "gfci is tripped.Locate the gfci on the inside back wall of the reprocessor.Press the reset button on the gfci.If the gfci cannot be reset, contact your technical service representative.".
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