H6.Investigation codes: updated.Investigation summary: the affected device was returned for evaluation without the tamper seal and in used condition.Device was decontaminated.It had a scratched lens and missing battery cover.Performed visual and functional testing.Customers problem was duplicated.Last error log shows 41100 as the last error recorded.The root cause was unable to be determined.Most probable cause is software problem, 41100 is an adc safety signal error.As a result, the error code was cleared, replaced lens, lens seal, and battery cover.Pm was performed and device passed all functional testing.The service history review identified there was no indication that the complaint was related to a service of the device within the review period.
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