One device was received for evaluation.Visual inspection found a worn dso seal, a scratched lcd lens, missing battery door, damaged battery compartment, and a bent latch lock.There was no evidence in the event history log.Functional testing was able to duplicate the reported problem.It was determined that the most probable cause is the defective pwa board.The pwa was replaced.The service history review identified no indication that the complaint was related to a service of the device within the review period.
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