H10: the actual device was not available; however, photographs were provided for evaluation and the machine was evaluated on-site by a baxter qualified technician.Visual inspection of the photos showed the device monitor which detailed four (4) hours of the affected treatment.The technician performed machine testing and all functionalities, including the syringe pump, were found to be within specification.Simulated treatment was completed successfully.A service history review revealed no indication that the parts replaced during servicing caused or contributed to the reported event.The reported condition of inaccurate delivery was verified.The cause of the condition was determined to be related to use error, as the log file investigation concluded that negative pressure was caused by the syringe piston not being locked or completely locked, which may have resulted in an uncontrolled heparin bolus.Should additional relevant information become available, a supplemental report will be submitted.
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