The biomedical engineer (bme) reported that the central nurse's station (cns) was bootlooping.They reported that both hard drives are degraded.No patient harm was reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contains no information (ni), as attempts to obtain information were made, but the information was not provided.D10 concomitant medical device attempt #1 (b)(6) 2024 emailed customer via microsoft outlook for all items under the no information section.No reply was received.Attempt #2 (b)(6) 2024 emailed customer via microsoft outlook for all items under the no information section.The customer responded back, but they provided only partial information for the additional device information requested.Bedside monitor(s).Model: bsm-6301a.Unique identifier (udi) #:(b)(4).Returned to nihon kohden: not returned.Bedside monitor(s).Model: bsm-1733a.Unique identifier (udi) #: (b)(4).Returned to nihon kohden: not returned.
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