On (b)(6) 2024, an aftercare agent from acorn stairlifts, inc contact customer.During their conversation, customer made aware of the agent that he had an incident several months ago.The customer describe the stairlift stopping intermittenly.Per the customer, the stairlift stopped five steps from the bottom.The customer exited the stairlift and fell down to the bottom.He suffer 2 broken fingers on his left hand, stretched the tendon on his left arm.Surgery was required as the result of his injury.Customer also suffer memory loss and equilibrium due to the injury.
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