Additional information was supplied by the customer in two separate emails, stating that this unit had been sitting around in the shop for about a year.Unfortunately, there is no one there to ask about it since it is so old.The event happened during an overnight check.No patient was involved.No error codes were reported.
|
This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.Additional information added to field b5, d9, h3, h4, h6.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over seven (7) years since the subject device was manufactured.The device was returned to olympus for inspection, and the customer's complaint of power button sticking was confirmed.Based on the results of the investigation, a definitive root cause cannot be determined.Olympus will continue to monitor field performance for this device.
|