According to the customer, the bed will not "go up or down" and as a result he's fallen out of the bed "4 times" when attempting to get out of the bed.The customer reported after he experienced the falls he called the "ambulance" to take him to the hospital.The customer reported the hospital confirmed a "shoulder fracture and rib fracture" with an "xray".The customer reported he has been taking prescribed "norco" for pain, but the pain has not resolved.The customer reported the hospital gave him a "wrap" to stabilize the fractures, but there is no indication of further medical intervention at this time.The customer reported he has been using this bed since july 2023 and the "motor" stopped working at the "beginning of march".It has been determined that the reported event caused or contributed to serious injury, therefore, this medwatch is being filed.If any further relevant information is identified or obtained, a supplemental medwatch will be submitted.
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