As reported, the customer reported finding 4f tempo 65 cm angiographic catheters still in sterile package: however, damaged, and unusable.They claim to have received the product in this fashion.A picture showing three (3) sterile tempo catheters was provided for review and pieces of the coating on the catheters appear to be flaking off the devices.The products were never opened or used in the patient.There was no reported patient injury.The exact event date is unknown.This complaint involves two (2) tempo catheters of lot number 18168805.The condition was noticed prior to use.There was no damage to the shipping box, no damage to the outer product box or the inner product pouch.The sterile pouch was not received open/compromised.The products are stored in the lab hanging in racks.The devices are expected to be returned for evaluation.
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As reported, the customer reported finding two 4f tempo 65 cm angiographic catheters damaged, and unusable.The damages were noted while the devices were in the sealed sterile packaging.They claim to have received the product in this fashion.The products were never opened or used in the patient.There was no reported patient injury.The condition was noticed prior to use.There was no damage to the shipping box, no damage to the outer product box or the inner product pouch.The sterile pouch was not received open/compromised.The products are stored in the lab hanging in racks.The devices were not returned for evaluation.One picture related to the reported failure was submitted for analysis.Degradation of the strain relief was noted on inspection.No other anomalies were noted in the attached picture.The reported " strain relief - degradation¿ was confirmed by photo analysis for both devices.Detached coating was observed inside the 3 sealed packages (the third device was reported in a separate event).The exact cause of these events cannot be determined with the information available.Users are trained to inspect for signs of damage prior to and during use.Any product with damage is not to be used.Information for safety is provided in the products labeling with the intent to make the user aware of the risks.According to the instructions for use (ifu), although not intended as a mitigation of risk, ¿store in a cool, dark, dry place.Do not use if package is open or damaged.¿ based on the available information and product analysis, the cause of the strain relief degradation could not be determined; however, it is potentially related to the manufacturing process of the unit.Therefore, a risk assessment has been initiated to further review the potential causes.No further action will be taken at this time.
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