This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, a definitive root cause of the reported damaged cleaning tube/connection issue could not be determined, however, it is likely that the damage was the result of an external load on cleaning tube lock lever, making it impossible to connect.An external load on the cleaning tube may be caused by applying force in the wrong direction.The event can be detected/prevented by following the instructions for use which state: chapter 5 inspection and preparation before use 5.7 inspecting the connecting tubes and leak test air tube before using the reprocessor, always check that there is no irregularity regarding the following points on the connecting tubes and leak test air tube.All tubes should be free of cracks, breaks, fissures, scratches, or stains.There should be no cracks in the lock levers of connecting tube connectors and leak test air tube connectors.There should be no bends or breaks in the pin of connecting tubes connector and leak test air tube connector.The tube should not be easy to disconnect once connected.Olympus will continue to monitor field performance for this device.
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