After receiving this complaint, we searched for other complaints and we found none regarding the lot number 9445830.On 17th may we received documentary investigation from our subcontractor: the probable root cause of this issue was a problem with balloon¿s raw material.Checking the quality databases revealed this type of defect is known and closely monitored.A similar case study was also performed based on same item number and same defect [balloon burst] from march 2020 to march 2024, 45 similar cases were found.A risk management file evaluation was performed and concluded that the risks identified are still acceptable and considered as safe.
|