The product under investigation is not a serviceable device.Therefore, a service record review was not performed.The device was returned for investigation.A non-conformance based review of the serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed.No similar complaints were reported for the product serial under investigation.The device was received for investigation.A visual assessment of the returned sample revealed no obvious nonconformity.The device was connected to a calibrated resistance test box which found the input and output impedance, resistance, and crystal dissipation tests were within specification.A flow rate test was performed on the irrigation and aspiration lines of the device which found the device to meet specifications.The returned sample was connected to a calibrated system.The device tuned successfully and completed a five-minute burn-in test with the system set at 100% ultrasonic and torsional power.During the burn-in test, the temperature of the device was measured specifications.The device was connected to dynamic tuning fixture (dtf) for stroke length testing on the longitudinal and torsional movements which found the device to meet specifications.The device was found to meet specifications.Therefore, the root cause of the reported event is inconclusive.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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