A philips biomedical equipment technician went to the customer site to evaluate the device and identified that power cable was pulled halfway away from the vs4 device, possibly causing it to short.The biomed resecured the connection before plugging the unit back.The biomed could not duplicate the reported problem.Based on the information available and the testing conducted, the cause of the reported problem was user error and not a device malfunction.The reported problem was not confirmed.No part was replaced.The investigation concludes that no further action is required at this time.Reporting institution phone: n/a reporter phone: n/a.
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