The customer reported a malfunction during treatment of 62-year-old male suffering from cardiac arrest where the autopulse platform (b)(6) failed to provide compressions and displayed "patient not aligned, pull band" error messages.The band was pulled up multiple times and the autopulse li-battery was replaced, however the issue persisted.The crew reverted to manual cpr.Upon return to the base, the platform was tested with a dummy and worked normally for 20 mins.Patient's status information was requested but the customer did not provide a response.
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The autopulse platform involved in the reported complaint will not be returned to a zoll service depot for evaluation.Upon return to the base after the patient event, the customer tested the platform with a dummy and it worked normally for 20 mins.The platform is currently performing as intended.Since the issue was not reproduced, service was not required to be performed by zoll.
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