On 10/21/2022, it was reported by a sales representative via phone that an ar-9561-25s 25mm central screw, modular had an issue.During a total reverse shoulder procedure on (b)(6) 2022, when the surgeon was trying to insert the screw into the baseplate on the back table, it would not sit flush.There was no damage visible to the eye, the screw did not look damaged or bent in any way.As the complaint device would not sit flush, it was not used in the surgery.They did not have another screw at hand, so an ar-9561-25p univers revers modular glenoid system, central post, modular 25 mm with lot number 14968556 was used to complete the case successfully with no impact to the patient, that device did fit well.The complaint device was discarded, and no pictures were taken.
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