RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Unstable (1667)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/03/2024 |
Event Type
malfunction
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Manufacturer Narrative
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G1: contact office phone: (b)(6).
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Event Description
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Philips received a complaint by the customer on the v60, indicating that the device was not secure on the universal stand.It was reported that there was no patient involvement at the time the issue was discovered.The device was taken out of service.The customer reported that the device was not secure on the universal stand and requested replacement part numbers.The remote service engineer (rse) provided the customer with the replacement part numbers of the thumbwheel, central processing unit (cpu) tray cover, and foot kit for repair.
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Manufacturer Narrative
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H10: per good faith effort (gfe) response received 02may2024, the customer ultimately ordered the replacement thumbwheel, central processing unit (cpu) tray cover, and bottom foot kit, and upon receiving the new parts, the customer performed the replacements and verified that the issue was resolved.The device was returned to service.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
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