A customer reported that during an emergency care procedure, using a glidescope video baton 2.0 large, the connection with the glidescope core smart cable was loose, resulting in intermittent loss of image when the cable is moved around.The patient did not survive, however, the customer reported that the patient outcome was not a result of the device malfunction.Verathon has made multiple follow-up attempts for further information regarding the patient event, however to date, no response has been received.
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The customer declined the option to have their glidescope video baton 2.0 large returned to verathon for evaluation.Since the device was not returned to verathon for evaluation, the cause could not be determined.As previously stated, no additional information was made available regarding the patient incident despite multiple follow-up attempts to the customer.The information currently available indicates that the device malfunction did not cause or contribute to the patient outcome during the emergency care procedure.Review of complaint history for the reported video baton serial number (b)(6) did not identify any previous complaints reported to verathon.Trending analysis for the glidescope video baton 2.0 large does not identify any trends exceeding acceptable limits.Review of the system risk assessment confirmed that the risk associated with the hazardous scenario has been adequately captured and characterized.Corrective action is not required at this time.Verathon will continue to monitor for trends.
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