2 photos were received for this complaint.Both photos show a pegasus sample with its needle cover protruding out of the corner of the blister packaging.There are no severe dents or crushed packaging observed on the samples seen in the photo.From the photo investigation, there is almost no dent on crush on the samples.If there is a damaged cause by the machine, the blister packaging will likely be crushed.There was no reporting of faulty robot or machine conveyor during the production of this batch.4 samples were received for this complaint.All 4 have the top right corners torn at the bending area of the blister packaging.The forming area looks badly dented but could be caused by the container that the samples were returned in.The bottom web thickness, sealing width & packaging seal strength of the 4 returned samples were inspected.All the inspected data for bottom web thickness were within the specification of 0.0254mm min.All the inspected data for seal width were within the specification of 3.0mm min.All the inspected data for the packaging seal strength were within the specification of 4.50 ¿ 17.80mm.Sample 2 from the returned sample was sent for ftir along with a current production bottom web.The ftir results shows both materials were analyzed as polyethylene.Both material was equivalent to each other.There was a qn raised for loose prn and slide clamp for this batch.The batch was manually sorted, batch was released after re-audit has passed.If there was a torn blister packaging, it will likely be easily noticeable during the sorting and a qn will raise for damaged packaging.The sorting is done manually by man and no machine is involved in the sorting.According to the verbatim, there were 9 samples found by the customer.The email attached mentions that customer found 4 in one box and another box has 5 samples.Only 4 of the samples will be returned for investigation, the rest of the 5 samples will not be returned and investigated.From the email, the shelf cartons will not be returned for further investigation.There are no similar complaint on this complaint batch #3113663.From the above investigation, the root cause of the damaged blister packaging cannot be determined.The complaint trend will be tracked and monitored.
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