The customer reported that this unit shut off and stopped working while in use.The customer tried a new power cable and the issue remained.The customer will send in the unit to be repaired.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: attempt # 1: 04/10/2024 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 04/17/2024 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i cannot provide the requested information.B6 attempt # 1: 04/10/2024 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 04/17/2024 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i cannot provide the requested information.B7 attempt # 1: 04/10/2024 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 04/17/2024 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i cannot provide the requested information.D10 attempt # 1: 04/10/2024 emailed the customer via microsoft outlook for device information: no reply was received.Attempt # 2: 04/17/2024 emailed the customer via microsoft outlook for device information: the customer replied by stating; i cannot provide the requested information.
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