Customer reported two complaints regarding a negative result for hit-ab run on two separate acl top 700 instruments.A separate report (1217183-2024-00002) has been filed for the sample analyzed on acl top 700 serial number (b)(6).It was reported that a patient suspected of hit received a negative result on the acl top 700 serial number (b)(6).Other methods of testing (elisa and sra) were positive.The customer considers the negative result from the acl top 700 erroneous.The negative result from the acl top 700 was not reported, as the positive elisa test fit the patient's profile.No corrected report was issued and there was no impact to the patient.
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