D4.Medical device expiration date: unknown h6.Investigation exec summary catalog # 441743, s/n (b)(6) : the customer reported the instrument reported a false negative result a year ago.No patient impact was reported.It was reported that there is no problem with the instrument.The root cause of this complaint was not determined.This complaint is not being confirmed as no instrument malfunction was identified.Review of the device history record for instrument s/n (b)(6) is not required because this complaint does not allege an early life failure or failure at installation and the instrument has changed configuration since release from manufacturing due to service repairs/pms.Service history review was performed for the instrument and no recent additional work orders were observed for the complaint failure mode reported.No samples or parts were expected to be returned for this complaint, therefore, a returned sample analysis is not required.Bd quality will continue to closely monitor for trends associated with results related complaints.No new risks or hazards, or changes to existing risks/hazards, were identified as a result of this complaint.
|