RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Display or Visual Feedback Problem (1184)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/03/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint by the customer on the v60, indicating that there was a user interface (ui) issue that required the display assembly to be updated.At this time, it unknown if there was patient involvement at the time the issue was discovered; however, there was no reported harm to the patient or user.The customer called technical support to report that there was a user interface (ui) issue that required the display assembly to be updated.The customer stated that after an extensive backorder, the ui display was received to update the display assembly.Resolution and disposition are pending.
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Manufacturer Narrative
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H10: multiple attempts have been made on (b)(6) 2024, (b)(6) 2024, and (b)(6) 2024 to try to obtain further information about this case, but no response was received from the customer.This file is closed and can be reopened if new information becomes available.
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