Philips has investigated this complaint.According to the additional information collected, the system was in planned non-emergency treatment, and the procedure was completed by using a hand switch from control room.A philips remote service engineer (rse) checked the system remotely and reviewed the log file which confirmed that there was footswitch issue.A philips field service engineer (fse) inspected the system onsite and confirmed that the footswitch did not respond intermittently.The fse replaced the wired footswitch.After the replacement, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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