Philips received a complaint on the v200 ventilator, indicating that the device screen went black.The device was reported to be in use at the time of the reported problem.The patient information from the time of the event was stated to have been asked but is unknown.In a good faith effort (gfe) response from the authorized service provider (asp) received on 25apr2024, it was clarified that the patient did not experience any harm as a result of the black screen device issue.The clinical settings of the device, device configuration of attachments and accessories, any device error codes, and patient diagnosis were all stated to have been asked for, but unknown.The asp stated that the device ceased giving therapy during the issue but confirmed that the patient did not experience harm or require medical intervention.The asp provided that the hospital replaced the liquid crystal display (lcd) of the v200 ventilator, and the device was able to return to full functionality and return to use.The replaced lcd screen will not be returned to philips for evaluation.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
|