RESPIRONICS, INC. RESPIRONICS; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT, FACILITY USE
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Model Number V60 V60PLUS VENTILATOR |
Device Problem
Device Alarm System (1012)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/19/2024 |
Event Type
malfunction
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Event Description
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Philips received a complaint from the customer, reporting that the v60 ventilator displayed error code 1102 ((post) check vent: primary alarm failed).There was no patient involvement when the issue occurred.No patient or user harm reported.A philips remote service engineer (rse) noted that the customer's v60 ventilator displayed error code 1102 ((post) check vent: primary alarm failed).The issue was confirmed in the event log.The customer also noticed diagnostic code 5021 and that the failure was with the motor control (mc) board.The customer was provided with the part number for speaker #1.
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Manufacturer Narrative
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Insufficient information is available to determine the resolution of the event.The customer reported that the issue was resolved, and the device was returned to service; however, the customer did not specify how the issue was resolved.Multiple good faith efforts (gfe) were performed on (b)(6) 2024 for further details regarding the event; however, no further details were provided.No parts were returned for failure investigation.In the event that parts are returned or if new information is provided, the complaint will be reopened to update the investigation.
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