The customer reported to olympus the uretero-reno fiberscope had a laser probe insertion failure.There was no patient/user harm or injury reported due to the event.Upon device return and evaluation, it was observed that there was a foreign body in the mouth of the forceps which, is a reportable event.This medical device report (mdr) is being submitted to capture the reportable malfunction found during evaluation.
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During a follow up, the customer confirmed that the issue was discovered during reprocessing of the scope.Due to the nature of this reportable event, the customer also provided the cleaning sterilization and disinfection (cds) processes performed at the user facility.The customer cleaned, disinfected, and sterilized the equipment prior to requesting repair.It was unknown if the facility delayed the start of precleaning on the equipment after use.During the precleaning process, it was unknown if the customer supplies air and water through the instrument/suction channel.The customer confirmed that the facility immersed the endoscope in detergent solution.It was unknown if the facility wiped/brushed the instrument channel outlet with a clean lint-free cloth, brush or sponge.This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, olympus confirmed foreign material came out of the device, but the type of the material or root cause cannot be identified.A definitive root cause cannot be determined.Olympus will continue to monitor field performance for this device.
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