The autopulse platform in complaint was returned to zoll on 01/09/2014 for investigation.Investigation results as follows: the reported problem was confirmed.Visual inspection of the platform shows the head restraint wire was cut/broken.Probable cause of this issue may be due to customer's mishandling of the platform.The reported problem of user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) was not confirmed to have occurred on the reported event date of (b)(6) 2013.However, review of the archive data shows ua07 occurred on (b)(6) 2013.Per the autopulse resuscitation system model 100 user guide (pn: 12555-001), "the autopulse enters a user advisory state or the fault state when one of several conditions is detected.A user advisory generally indicates that a misalignment or inappropriate movement of the patient or the lifeband has occurred.A fault generally indicates that the autopulse has detected an inappropriate internal condition.Both conditions are typically correctable by the operator.Follow the instructions on the screen and then attempt to restart active operation by pressing the start/continue button." per the battery hangtag - advisory codes description and action (pn 12741-001), user advisory 7 is an indication that the patient is out of position or the patient is not properly centered.The recommended actions to take for this type of user advisory are to: pull up completely on the lifeband, ensure that the patient and the band are properly aligned, and press restart.Note: utilizing the shoulder restraints may help prevent changes in patient alignment.The ua07 could not be reproduced during functional testing as the platform ran with the test manikin for 15 minutes without any problems.In addition, both load cells are functioning normally.
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