A field service engineer (fse) was dispatched.The fse noticed that the bottom of wbc bath was very cloudy.He replaced the wbc bath.After installation of new wbc bath, hgb background passed (hgb is read in the wbc bath).Upon recur of the failure mode, erroneous hgb results could be generated due to optical failure from film buildup or contamination.(b)(4).
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Based on root cause, the suspect product was identified to be the reagent(s) used with the instrument.The first product is listed under suspect product; subsequent products are provided here; it is unknown which lots were in use at the time of the event.Therefore, expiration date and device manufacturing date are also unknown for this event.Brand name: coulter isoton iii diluent; catalog #: 8546733; lot #: 50793f through 50818f.Brand name: coulter isoton 4 diluent; catalog #: 8547148; lot #: 18206f.Brand name: coulter lh series diluent; catalog #: 8547194; lot #: 510409f through 510657f; m405237 through m503553.New information about the root cause was completed on 8/12/2015.A recall was completed and an important product notice letter was sent to customers on 09/09/2015.The root cause has been identified as lot to lot variation in the sodium sulfate used in the reagent, which resulted in a compromised white blood cell (wbc) bath in this event.In addition, the investigation found that the root cause identified would not cause or contribute to serious injury or death as the probability of harm per the risk assessment is highly unlikely and not a reportable event.
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