The patient contacted (b)(4) corporation regarding a product complaint of loose washer on (b)(6) 2013, associated with the use of the ez breathe atomizer.The patient reported that a silver circular ring fell from the medication cup into his mouth while using the product.Multiple unsuccessful attempts were made to reach the customer via telephone; however, additional follow-up attempts will be conducted.In addition, an investigation notification letter will be mailed to the patient via (b)(4) that requires confirmation of the delivery.Medical review: an adverse event was not reported in association with this product complaint.
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An evaluation of this failure mode from the design failure modes and effects analysis of this product, that the use of the product in a manner likely to cause adverse health consequence is improbable.The root cause of this complaint cannot be identified, since the device was not returned yet.The complete investigation results will be included in the closure report, which will be submitted by (b)(4) 2014.
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