Based on the available information, this event is deemed a serious injury.It is reported that end-user uses an (b)(4) ring to help prevent leaking, but does not mold wafer.End-user uses wafer and protective barrier wipes as well as adhesive remover wipes and perform wafer changes every three (3) to four (4) days or when he feels it stinging.Skincare was reviewed with end-user who was advised to stop using the (b)(4) spray and to use (b)(4) powder with protective wipes and blot.Proper usage of the moldable wafer was also reviewed with end-user, and samples of the smaller size moldable wafer has been sent to end-user.No additional patient/event details have been provided to date.A return sample for evaluation is not expected.Should additional information becomes available, a follow-up report will be submitted.Note: the actual date of event is unknown, so the date used was the date convatec became aware.
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