It was reported that during a shift check, the autopulse platform displayed a "system error, out of service" message upon power up.Customer also noted that the upper and lower housing of the platform was starting to separate.No patient involvement was reported.No further information was provided.
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The autopulse platform in complaint was returned to zoll on 01/17/2014 for investigation.Investigation results as follows: the reported complaint of the platform displaying a 'system error - out of service' message was confirmed.Latched error 132 (internal watchdog timeout) was observed in the archive file as well as upon power on of the platform prior to functional testing.The error message was cleared to remedy the complaint.The reported issue of the upper and lower housing separating was also confirmed.Visual inspection found that the front bumper, encoder cover, motor cover and head restraint brackets were damaged and that the battery partition cover was missing.The damaged and missing components were replaced.Following service, the platform passed all testing criteria.
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