According to the report, the surgeon was attempting a subclavian route to place the hero graft venous outflow component (voc).The surgeon was having difficulty and placed three viabahn stents.The surgeon continued to have difficulty and complained the voc was defective as it kept kinking.On 03/11/2014 the cryolife field representative confirmed that the sample would not be returned and added that the hospital's operating room manager and cardiovascular nurse manager do not believe there was a problem with the voc.They told her that this surgeon historically gets frustrated and will claim product problem when there is none.Several attempts were made to contact the surgeon for additional information regarding this event: two phone calls (4/10/2014 and 4/17/2014), three letters (5/1/2014, 7/25/2014, and 7/28/2014), and one fax (7/28/2014).The report does not say which side the implant was placed, but does indicate it was through a subclavian vein which means the voc would need to make a nearly right angle turn to reach the right atrium of the heart.The report also does not indicate if the surgeon lubricated the voc and used a twisting motion as indicated in the hero graft instructions for use (ifu).The ifu has notes that "if resistance is felt, determine the cause before continuing to advance the voc.Keep the sheath straight to prevent it from kinking.If the sheath is bent, remove it and replace with a new short 20f sheath." the ifu lists in the indications for use that hero graft is for patients with compromised central venous system or central venous stenosis (cvs).This patient apparently had severe stenosis since three viabahn stents were required to keep the vessel open enough to place the hero graft voc.The ifu also lists in the general cautions: "caution should be used when placing or removing the voc where stent contact may occur due to the potential for voc or vessel damage.In the opinion of the clinical research department, this event is a known potential complication most likely related to a combination of patient anatomy and physician technique.The manufacturing records were reviewed by quality control and it was confirmed that all records were controlled.Available for review, and met all specifications per the device master record.
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