A siemens customer service engineer (cse) was dispatched to the customer site.The cse analyzed the instrument and instrument data and performed a water test, checked the sample and reagent probe alignment, probe dispense, tubing and valves.The cse also checked the wash spinner calibration and the substrate and water dispense.The cause of the discordant psa result was unknown.The cse successfully ran a precision test and qc.The system is performing within specifications.Further evaluation of the device is not required.
|