The consumer reported the pt was lying on a hard tube and developing a bed sore.The bed was located in the pt's home.(b)(4).A search of the hill-rom maintenance records did not show hill-rom performed an preventative maintenance on this bed.It is unk if the consumer performs preventative maintenance on the bed.The hill-rom representative spoke with the caregiver to ask about the allegation of a new bed sore developing on his mother's back.The caregiver stated that his mother does have preexisting sores and that because of a tube sticking out she developed one new sore.She currently is having treatment weekly for her preexisting sores and sought new medical treatment for the new sore.The caregiver stated that he thought it was a stage 3 sore that developed.The hill-rom representative asked if his mother was ever removed from the bed when she noticed the discomfort, and the caregiver stated no.The caregiver stated the pt has had no issue since being transferred to the new bed.The reported injury is serious in nature per fda definition; however, there was no evidence of a malfunction.Development of pressure ulcers is multifactorial and cannot be only attributed to performance of the surface.Risk factors include protein-calorie malnutrition, microclimate (skin wetness caused by sweating or incontinence), diseases that reduce blood flow to the skin, such as arteriosclerosis, or diseases that reduce the sensation in the skin, such as paralysis or neuropathy.Position changes are key to pressure sore prevention and treatment.These changes need to be frequent, repositioning needs to avoid stress on the skin, and body positions need to minimize the risk of pressure on vulnerable areas.No repair was needed the bed functioned as designed but was swapped for a known working bed for insurance proposed.Based on this info, no further action is required.
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