Customer indicated that they were testing a patient sample that most likely containing a color interferant hence the red-orange color.Customer has been informed that running abnormally colored urine on the instrument is not recommended and they should instead send those samples to a reference lab.As per reagent ifu: substances that cause abnormal urine color may affect the readability of test pads on urinalysis reagent strips.These substances include visible levels of blood or bilirubin and drugs containing dyes (e.G., pyridium, azo gantrisin, azo gantanol), nitrofurantoin (macrodantin, furadantin), or riboflavin.Customer has also been offered upgraded software which will flag strip(e50) error.Customer must make sure that they are following the proper dipping / testing technique especially paying close attention to the dragging the strip edge along the top of the sample container to remove as much of the excess fluid from the strip as possible.Instrument is performing as intended.
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