A report was received from the usa indicating that during patient use, the key was stuck on the graphic user interface (gui) board on the device.The patient was transferred to another ventilator as a result.There were no negative pt effects reported.Though requested, no add'l info was available.
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The customer support engineer (cse) inspected the device and verified the malfunction.The device exhibited code zb0052 (gui key stuck).The cse replaced the graphic user interface (gui) keyboard.Upon further inspection it was noted that the gui latch was broken.The latch was replaced.The device was then tested and passed extended self-testing (est), short self-test (sst) and electrical safety testing.The device then met manufacture specifications.The service history record (shr)for this device was reviewed for similar complaint modes.No service history record.Complaint trends will continue to be monitored.Should add'l info become available, a supplemental report will be submitted.(b)(4).
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