Customer was using pad in bed and holding the lever down with her thigh so it would stay on, and after a couple minutes the cord caught fire and burned her pillows and sheets.She did indicate that the pad had shocked a couple times previously, but she didn't think anything of it.
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Our inspection found a small cut in the cord near the switch that could have exposed the user to bare wire.The inspection also revealed customer misuse as our inspection found that the thermostats were discolored, bend and broken.Several leads were bent, loose and broken.The trigger on the switch was broken or missing.Pad was bunched up.This tells us that the pad was not being properly used as per our instructions in the manual.Cord breakage usually occurs when the cord is repeatedly over bent near the switch.We have initiated a capa project (b)(4) to reduce the occurrence of this issue.A new jacketed cord design was launched in production on (b)(4) 2014 that closes (b)(4) pending a future evaluation of the effectiveness of the solution.
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