The customer complained of a questionable result for one patient sample tested with the roche cardiac d-dimer (ddi) test.The test was performed on cardiac reader, serial number (b)(4).The initial ddi result was 1.2 ug/ml.The test was repeated twice with results of 0.78 and 0.92 ug/ml.The customer would only state the test was reported outside the laboratory as "positive." the specific date of testing was requested, but the customer would not provide the information.There were no adverse events.The lot number and expiration date of the test strips were requested but were not provided by the customer.
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