An abbott field service engineer (fse) replaced the xsystems centrifuge that was observed smoking and the new unit functioned as intended.There were no returns made available from the customer site.A review of complaint tracking and trending metrics was performed and identified no adverse trends in conjunction with the complaint issue currently under evaluation.A review of the service history for the architect i2000sr analyzer, serial number (b)(4), was performed and the search returned no additional service or complaint tickets related to visible smoke coming from the xsystems centrifuge (list number 09527-26) or other issues with the centrifuge.The xsystems centrifuge instruction guide provides information to address the current customer issue.Based on the results of the current investigation, no product malfunction was identified.Device manufacture date refers to the date of the architect i2000sr analyzer.
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