Unit was received from the field for evaluation.Refer to evaluation # (b)(4).Unit primed and functioned within all specifications.Could not duplicate malfunction.Found damaged connector key.Customer installed connector with improper key alignment and forced it in.Customer training issue.The dhr for microtip lot 15413-03 was reviewed and showed that the units met manufacturing specifications when released and there were no issues related to the complaint.There were (b)(4) units released from lot 15413-03.A review of lot history showed that there were (b)(4) reported microtip unit failures.Lot of 15413-03 has a failure rate of (b)(4).
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